Privacy Policy

Last updated: January 1, 2025

Neat Networth ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Neat Networth when you visit our website or use our services.

Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, and postal address when you request services or subscribe to our newsletter
• Service Information: Details about your appliances, repair needs, and service appointments
• Payment Information: Billing information and payment details for services rendered
• Communication: Messages you send to us through contact forms, email, or phone

Information We Collect Automatically

• Usage Information: Pages visited, time spent on site, click-through rates
• Device Information: IP address, browser type, operating system, device identifiers
• Location Information: General geographic location based on IP address
• Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve our appliance repair services
• Schedule and manage service appointments
• Process payments and billing
• Communicate with you about services, appointments, and updates
• Send newsletters and promotional materials (with your consent)
• Respond to your inquiries and provide customer support
• Analyze website usage and improve our online presence
• Comply with legal obligations and protect our rights

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, appointment scheduling, or other business functions
• Legal Requirements: When required by law or to protect our rights and property
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are typically retained for 7 years for warranty and legal purposes.

Your Rights

Under UK data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For data protection inquiries, you can contact our Data Protection Officer at [email protected]

Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to complain to the UK's data protection supervisory authority, the Information Commissioner's Office (ICO) at ico.org.uk.